Privacy Policy
Last updated: 29 October 2026
Who we are
FAYNA, Yakiv Hnizdovsky St. 1-A, Kyiv 02094, Ukraine. Contact: sales@faynaboutique.com.
What we collect
- Information you give us: name, email, phone, shipping and billing address, order details, and messages you send us.
- Payment information is processed directly by our payment provider (Stripe). We never see or store your full card number.
- Technical data: IP address, browser and pages visited, through cookies needed for the website and cart to work, and analytics cookies if you accept them.
Why we use it
- To process, ship and support your orders.
- To answer your questions.
- To send newsletters and offers, only if you subscribed. You can unsubscribe at any time.
- To understand how visitors use our website and improve it, only if you accept analytics cookies.
- To meet legal and accounting obligations.
Who we share it with
Only with the services needed to run the shop: our payment provider (Stripe), delivery companies (such as Nova Poshta and international couriers), our e-commerce platform (Odoo S.A.) and, if you accept analytics cookies, Google Analytics. We never sell your data.
How long we keep it
Order and invoice records are kept as long as the law requires. Marketing data is kept until you unsubscribe.
Your rights
You can ask to access, correct, delete or export your data, or object to its use, by writing to sales@faynaboutique.com. EU/EEA residents may also complain to their local data protection authority.
Cookies
We use essential cookies for the cart and login. Analytics cookies (Google Analytics) are used only if you click "I agree" in the cookie banner. You can change your choice at any time by clearing your browser cookies.
Changes
We may update this policy. The date above shows the latest version.